Last updated: November 15, 2026
CJV EQUIPMENT accepts eligible returns and exchanges within 30 days of delivery. This commercial return offer supplements your mandatory consumer rights.
Consumer withdrawal rights
For eligible distance purchases, consumers may withdraw without giving a reason within 14 calendar days after receiving the goods. Email sales@cvjequipment.com with a clear statement of withdrawal, your name, order number, product and delivery date. You may use the model statement below, but it is not compulsory. Return the goods within 14 days of notifying us.
For statutory withdrawal, we reimburse payments, including standard outbound delivery, within 14 days of receiving your notice. We may withhold reimbursement until we receive the goods or evidence of return, whichever occurs first, unless we offer collection. Refunds use the original payment method unless otherwise agreed. No restocking fee applies to statutory withdrawal. Any deduction for diminished value is limited to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.
Consumers bear direct return transport costs only where informed before purchase. Because containers and equipment cannot normally be returned by post, the return-freight cost or a reasonable estimate will be provided before a binding consumer order. Contact us to coordinate safe freight transport and obtain the return location.
Our additional 30-day return offer
We accept returns of defective and non-defective goods and eligible exchanges. New, opened and slightly used goods may qualify. For discretionary returns outside statutory withdrawal rights, request authorization within 30 days of delivery. Goods must not have been materially modified, misused or damaged after delivery. A 15% restocking fee and customer-paid return freight may apply to these additional commercial returns. Approved commercial refunds are processed within 14 days after receipt and inspection.
Damaged, defective or incorrect goods
Contact us promptly with your order number, a description of the problem, and photographs where available. Statutory conformity remedies are provided without a restocking fee and without the consumer bearing necessary remedy costs. Do not arrange freight before coordinating with our team.
Exchanges and return transport
Exchanges are subject to availability. We communicate any price difference and permitted transport costs before proceeding. Use an agreed freight carrier or return method and retain tracking documents. Do not send a unit to our business address until the return location is confirmed.
Custom products
The statutory withdrawal exception for goods made to the consumer’s specifications or clearly personalized may apply where the legal conditions are met and disclosed before purchase. This does not remove rights concerning defective or non-conforming goods.
Model withdrawal statement
To: CJV EQUIPMENT, 5 Place Mont-Joly(CH), 6460 Chimay, Belgium; sales@cvjequipment.com.
I hereby withdraw from my contract for the sale of: .
Order number: [number]. Ordered on / received on: [date].
Consumer name and address: [details]. Date: [date].
Signature: only if sent on paper.
Contact
CJV EQUIPMENT
VAT: BE0723914859
5 Place Mont-Joly(CH), 6460 Chimay, Belgium
sales@cvjequipment.com
+32 460 23 31 58
Monday–Friday: 9:00 AM–6:00 PM
Saturday–Sunday: Closed
